Sterling Ranch.
10,000 lots. One technology partner.
A 6+ year partnership across 3,000+ homes and 12 national builders. This is the proof point — and the playbook — for everything we do.
Sterling Ranch Aerial — Coming Soon
The operational platform behind 3,000 homes.
Every builder at Sterling Ranch builds to the same technology spec. Same hardware. Same readiness checklist. Same commissioning process. Same support promise to every homeowner. We coordinate across all of them.
Five hardware kits. Engineered as a system.
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Loading interactive 3D hardware kit viewer. Please wait.From blueprint to Year 5 and beyond.
Every home passes through eight phases. Most integrators cover four. We cover all eight — and stay for the long game.
Community master plan review, technology infrastructure scoping, builder coordination meetings
Low-voltage wiring, conduit placement, panel locations per 29-point checklist
Device mounting, panel termination, network infrastructure completion
29-point validation, system activation, quality assurance testing
Most integrators stop here.Homeowner walkthrough, app setup, system training, support introduction
White Glove Support: ticketing, phone support, on-site troubleshooting, remote diagnostics
Chosen support pathway active, hardware monitoring, proactive maintenance
Premium pathway: hardware refresh cycle, technology upgrades, continued full support
We measured everything. Here's what we changed.
Internet/Wi-Fi is 35% of all tickets
We now prioritize network reliability above all other features. Every deployment includes mesh Wi-Fi as a standard, and we evaluate ISP quality before committing to a community.
Template responses misfire 13% of the time
We rebuilt our ticketing flows so every response references the customer's specific issue. AI triage routes complex tickets to human review before any auto-response goes out.
8% of tickets closed prematurely
Tickets cannot close without explicit customer confirmation. Follow-up at 24 and 72 hours after marking resolved.
One person handled 82% of support workload
Cross-training and AI-assisted triage now distribute load across the entire team. No single point of failure.