We do not commission the home and disappear.
Every deployment includes one year of White Glove Support. We meet every homeowner, introduce them to their smart home, and stay available for technical support, enhancements, and onsite help when needed.
The first year is part of the base community infrastructure fee.
White Glove Support protects the homeowner experience during the period when expectations are highest and smart home questions are most likely to surface.
- 1.Homeowner introduction and smart home handoff at closing
- 2.On-demand technical support for smart home questions
- 3.In-person truck rolls as needed for troubleshooting
- 4.Help with enhancements, programming, and setup questions
- 5.Feedback loop with builders and community stakeholders
Communities can extend the relationship after year one.
Included
Year 1 White Glove Support
Every homeowner receives onboarding, on-demand technical support, and in-person truck rolls as needed during the first year after closing.
$6/home/month
Extended White Glove Support
Community-wide continuation of the support relationship after year one, including technical support and onsite troubleshooting as needed.
$15/home/month
Extended WGS + Hardware Upgrades
Extended White Glove Support plus a planned hardware upgrade path to help the community stay current as smart home technology changes.
Smart home infrastructure only works if the support model works.
A Human Handoff
We meet homeowners, introduce the smart home, and make sure they know what was included before the support year begins.
Support That Can Go Onsite
Many technology issues can be resolved remotely, but community-scale support needs the ability to send a technician when the situation calls for it.
A Community-Level Relationship
Support is not left to each builder or homeowner to figure out after closing. The community can continue coverage after year one.
Choose the year-two support path while we scope the infrastructure.
We can help your team decide whether extended WGS or WGS with hardware upgrades fits the long-term community experience.