Support Model
We don't install and disappear.
Every Axios deployment includes a year of White Glove Support. After that, the community chooses how to continue. Three pathways. No surprises.
Year 1 — Included With Every Deployment
- 1.Online and in-app trouble ticketing
- 2.Phone support during business hours
- 3.On-site troubleshooting (truck rolls)
- 4.Remote diagnostics
- 5.Homeowner orientation at closing
- 6.Optional monthly education seminars
Acknowledgment2 business days
Response5 business days
On-site schedulingWithin 5 business days
Hours8AM-5PM M-F (excl. holidays)
Year 2 and Beyond
The community chooses how to continue.
Individual Opt-In
$15/month per home
Paid by homeowner
- •Same Year 1 coverage
- •Cancel anytime
- •Best for: communities without HOA approval for technology fees
Community Standard
$5/month per home
Paid through HOA
- •Every home covered, no gaps
- •Annual auto-renew
- •Best for: communities that want consistent coverage
Community Premium
$15/month per home
Paid through HOA
- •Everything in Standard
- •Hardware refresh every 3 years
- •Best for: "always modern" communities
How Tickets Resolve
60% remote. 30% on first site visit. 10% escalated.
Level 1: Remote troubleshooting60%
Level 2: On-site technician30%
Level 3: Vendor escalation10%
Level 4: EngineeringRare